Adam was working late in his hotel room when the light bulb in the lamp at his desk burned out.He called the front desk and asked for a replacement bulb.The desk manager told Adam that a new one would be provided tomorrow morning and that he did not have the key to the stockroom.Adam tried to explain how much he needed the light to finish his sales report,but the manager was polite but adamant that he could not help.This example illustrates lack of:
A) Functional fairness
B) Procedural fairness
C) Interactional fairness
D) Service equity
E) Situational fairness

Question

Quizplus · Accepted Answer

The lack of a replacement bulb and the front desk manager's inability to provide one in a timely manner highlights a lack of procedural fairness. Procedural fairness refers to the fairness and transparency in the processes and procedures used to make decisions, in this case, the process of getting a replacement bulb.

Adam Was Working Late in His Hotel Room When the Light