A(n)_____ expectation occurs when customer expectations are driven by another person or group of people.
A) Derived service
B) Other-self
C) Dyadic
D) Service-vision
E) Shared

Question

Quizplus · Accepted Answer

A derived service expectation occurs when a customer's expectations are based on the experiences of others, such as friends, family, or online reviews. The customer derives their expectations from the service received by someone else, rather than from personal experience or communication with the service provider.

A(n)_____ Expectation Occurs When Customer Expectations Are Driven by Another