During the days following Superstorm Sandy,telephone and Internet service was poor across a wide area because so many people were trying to get in touch with friends and relatives.Customers of these services soon realized that they should not expect the level of service they were accustomed to prior to the storm.These customers were quite forgiving during this time because they recognized that service performance was being affected by:
A) Predicted service
B) Uncontrollable situational factors
C) Personal situational factors
D) Derived service expectations
E) Implicit service promises

Question

Quizplus · Accepted Answer

The poor telephone and Internet service was due to uncontrollable situational factors, such as the damage caused by Superstorm Sandy.

During the Days Following Superstorm Sandy,telephone and Internet Service Was