The central focus of the gaps model of service quality is to close the gap between customer expectations and perceptions.

Name: The central focus of the gaps model of service quality is to close the gap between customer expectations and perceptions.
Brand: Quizplus
Rating: 4.8 (38 reviews)

Question

Quizplus · Accepted Answer

The gaps model of service quality identifies five gaps that can lead to a disparity between customer expectations and perceptions, and the central focus of the model is to close these gaps in order to improve service quality and customer satisfaction.

The Central Focus of the Gaps Model of Service Quality