If a customer does not like a proposed solution for his or her grievances,the salesperson trusted to make an adjustment or recommendation need not shoulder the responsibility.
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Q1: To be most effective,a salesperson should wait
Q2: During the commitment stage of the development
Q4: A salesperson owns the responsibility to secure
Q5: Full-line selling is selling an entire line
Q6: Experienced salespeople should assume product or service
Q7: Assuming proper expectations were set,customers can be
Q8: Activities such as upgrading,full-line selling,cross-selling,and handling complaints
Q9: The fewer the difficulties allowed to occur,the
Q10: When a buyer-seller relationship has reached the
Q11: When describing a settlement,the salesperson should carefully
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