Zero Zone Inc.manufactures and sells display refrigeration and freezer units to supermarkets.The manufacturer is successful because it is able to keep the promises it makes.All customers know that Zero Zone's salespeople and its products live up to all the promises made.Which factor necessary for mutual trust to develop does this illustrate?
A) Dependability
B) Sales orientation
C) Likability
D) Spontaneity
E) Profitability

Question

Quizplus · Accepted Answer

Dependability is the factor necessary for mutual trust to develop that is illustrated by Zero Zone Inc. The fact that the manufacturer is able to keep the promises it makes builds trust with customers.