Veronica buys a laptop from a local salesperson,but it turns out to be defective.She tells her friends and relatives about the poor performance of the laptop.From the perspective of the salesperson,this is an example of:

Question

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Veronica's negative feedback about the defective laptop would discourage her friends and relatives from doing business with the salesperson, making it a negative referral.

Veronica Buys a Laptop from a Local Salesperson,but It Turns