During a sales presentation,the salesperson,Kiara,informs the customer that the Zeus water reclamation system is the best system available in the market in the $50-$60 price range.He misunderstands the description partly because of the unnecessary technical details and partly because of the distraction caused by his secretary who comes in during the presentation and asks for his signature.In the context of the communication process,Kiara is _____,the customer is _____,and the secretary is _____ in this scenario.
A) decoding;encoding;giving feedback
B) decoding;giving feedback;creating noise
C) encoding;decoding;giving feedback
D) encoding;decoding;creating noise
E) decoding;encoding;creating noise

Question

Quizplus · Accepted Answer

In the communication process, the salesperson, Kiara, who is delivering the sales presentation, is the encoder who sends the message to the customer who is decoding the message. The secretary who comes in during the presentation and creates a distraction is creating noise, which is any interference that affects the delivery or interpretation of the message. Therefore, Kiara is encoding, the customer is decoding, and the secretary is creating noise.

During a Sales Presentation,the Salesperson,Kiara,informs the Customer That the Zeus