Which of the Following Should Be Included in the Body

Which of the following should be included in the body of a direct claim?

A) a statement that indirectly places the blame on the reader
B) a direct statement that uses the word you and points out what the reader did wrong
C) a statement that uses words such as disappointment and complaint to accurately reflect your emotions and the situation
D) a paragraph explaining the problem to help your reader understand your requirements
E) a statement indicating that you will take your business elsewhere