In the context of efficiency evaluation of a service operation,what does throughput mean?
A)It is the percentage of servers that are busy.
B)It is the percentage of customers who balk.
C)It is the rate at which customers are served.
D)It is the rate at which customers jockey from one queue to another.

Question

Quizplus · Accepted Answer

Throughput in the context of service operation efficiency evaluation refers to the rate at which customers are served, meaning the number of customers that can be served in a given time period. It is a measure of the capacity of the system to handle customers and is a key performance indicator for service operations. Option A refers to server utilization, option B refers to the percentage of customers who refuse service, and option D refers to the rate at which customers switch between queues, none of which strictly measure throughput.

In the Context of Efficiency Evaluation of a Service Operation,what