Which consumer option for dealing with product or service dissatisfaction is the only one that is desirable to a business?
A)complaint on social media
B)warn friends about product
C)take no action
D)privately seek redress from business

Question

Quizplus · Accepted Answer

Privately seeking redress from the business allows them an opportunity to correct the issue and retain the customer's loyalty. Complaining on social media and warning friends about the product can damage the business's reputation, while taking no action means the issue remains unresolved.

Which Consumer Option for Dealing with Product or Service Dissatisfaction