According to the research by Burns Vaughan and John Lanzetta, you will feel more empathy for someone with whom you are interacting in person than for someone with whom you are interacting over the telephone because

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Burns Vaughan and John Lanzetta's research suggests that imitating others' expressions (such as their facial expressions) can help us feel what they are feeling. In-person interactions allow for more opportunity to pick up on nonverbal cues and mimic expressions, leading to a greater sense of empathy compared to interactions over the telephone where nonverbal cues may be harder to pick up on.

According to the Research by Burns Vaughan and John Lanzetta