After waiting on a rude customer,Dina complains to another server in the dining room.The manager overhears this and warns Dina not to do it again.What was Dina's offense?
A)front stage behavior on the back stage
B)back stage behavior on the front stage
C)use of a disclaimer
D)use of an aligning action

Question

Quizplus · Accepted Answer

Dina was exhibiting back stage behavior, meaning behavior that is not intended for the customer or public to see, in a front stage setting, which is where customers can see her. This is not professional and can negatively impact the restaurant's reputation.

After Waiting on a Rude Customer,Dina Complains to Another Server