Michael Is a Customer Service Agent for a National Car

Michael is a customer service agent for a national car rental business.He has access to the company's intranet,which provides access to research information,stored reports,shared work documents,contact information for employees and customers' records.Which of the following is this access most likely to enable Michael to do during interactions with customers?

A) analyze primary data
B) use data mining techniques
C) share information with value-network partners
D) customers' background and past purchases
E) evaluate marketing intelligence