Question 1

The following are steps in a traditional change process EXCEPT FOR:
A)unfreezing the status quo.
B)maintaining complacency.
C)changing to a new state.
D)refreezing the new change to make it permanent.

Accepted Answer

The traditional change process involves unfreezing the status quo, making the required changes, and then refreezing the new changes to make them permanent. Maintaining complacency is not a part of this process and can hinder the change efforts.

Question 2

Employees often fear any change in their work environment may reduce their:
A)suspension of work.
B)employment turnover.
C)unemployment income.
D)job security or income.
E)cultural diversity.

Accepted Answer

Change can lead to uncertainty and fear, and employees may worry about job security or income if their work environment changes. A, B, and E are not related to the fear of change in the work environment. C is not applicable, as it refers to a government-provided benefit in the event of job loss, rather than a fear of change.

Question 3

One of the most well-documented findings in the study of people at work is that individuals:
A)resist discipline.
B)resist change.
C)create games at work.
D)dislike work.
E)welcome change.

Accepted Answer

Individuals often resist change due to uncertainty, fear of the unknown, or disruption of their routine, making it a well-documented finding in organizational behavior studies.

Question 4

Creativity can be viewed as a fourfold process consisting of all of the following EXCEPT FOR:
A)ideas.
B)innovation.
C)incubation.
D)inspiration.
E)perception.

Accepted Answer

The answer of Creativity can be viewed as a fourfold...

Question 5

The process of makingsystematic change in an organization is referred to as:
A)organization development.
B)strategic planning.
C)organization downsizing.
D)corporate by-laws.
E)static equilibrium.

Accepted Answer

Organization development refers to the systematic process of making changes in an organization to improve its overall effectiveness and efficiency. This process involves the use of various techniques and interventions to diagnose problems, identify areas for improvement, and implement changes that will help the organization achieve its goals. Strategic planning, downsizing, and corporate by-laws are all potential components of organizational development, but none of them encompass the full scope of this process. "Static equilibrium" is not a term related to organizational change. Therefore, option A is the best choice.

Question 6

The reasons that people resist change include all of the following EXCEPT FOR:
A)threat to jobs and income.
B)threat to ego.
C)humans are creatures of habit.
D)threat to established power relationships.
E)fear of the unknown.

Accepted Answer

Threat to ego is not typically listed as a primary reason for resistance to change, whereas the other options are common reasons people resist change.

Question 7

The ability to combine ideas in a unique way or to make unusual associations between ideas is called:
A)innovation.
B)analogy.
C)creativity.
D)idealistic.
E)dreaming.

Accepted Answer

The ability to combine ideas in a unique way or make unusual associations between ideas is a fundamental aspect of creativity. In order to create something new, one must be able to think outside of the box and see connections between seemingly disparate ideas. Therefore, the correct answer is creativity.

Question 8

Techniques to overcome resistance to change include all of the following EXCEPT FOR:
A)opening channels of communication.
B)building trust.
C)providing incentives.
D)announcing change in the newspaper.
E)involving your employees.

Accepted Answer

Announcing change in the newspaper may not be an effective technique to overcome resistance to change because it does not address the concerns and emotions of the employees who are directly affected by the change. It is important to engage with employees and involve them in the change process to address any resistance and ensure successful implementation. The other options (A, B, C, E) are effective techniques to overcome resistance to change by promoting clear communication, building trust, providing incentives, and involving employees in the process.

Question 9

External forces that create a need for change for a supervisor include the following EXCEPT FOR:
A)economic forces.
B)long range plans.
C)government regulations.
D)technology.
E)the marketplace.

Accepted Answer

Long range plans are not an external force; they are internal to the organization and are created by supervisors to guide the direction of their departments. The other options listed are all external forces that can impact an organization and create a need for change.

Question 10

The type of resistance efforts that are more subtle and difficult for a supervisor to recognize are the:
A)overt resistance efforts.
B)implicit resistance efforts.
C)deferred resistance efforts.
D)immediate resistance efforts.
E)immediate hostility efforts.

Accepted Answer

Implicit resistance efforts are more subtle and indirect, making them difficult for a supervisor to recognize. These can include behaviors such as passive-aggressiveness or avoidance of tasks, rather than overtly challenging the supervisor's authority or directives.

Question 11

Outside consultants hired by an organization to provide advice and assistance for major system- wide changes may be at a disadvantage because they have an inadequate understanding of the
Organization's:
A)operating procedures.
B)history.
C)culture.
D)personnel.
E)all of the above.

Accepted Answer

Outside consultants may have a limited understanding of the organization's operating procedures, history, culture, and personnel, which can put them at a disadvantage when providing advice and assistance for major system-wide changes. Therefore, all of the above options are correct.

Question 12

In the traditional change process,unfreezing the equilibrium state can be achieved by the following ways EXCEPT FOR:
A)combining the increase of driving forces with the decrease of restraining forces.
B)decreasing restraining forces.
C)not combining the increase of driving forces with the decrease of restraining forces.
D)increasing driving forces.

Accepted Answer

The traditional change process involves unfreezing the equilibrium state by increasing driving forces and/or decreasing restraining forces, or a combination of both. Therefore, not combining the increase of driving forces with the decrease of restraining forces would not help unfreeze the equilibrium state.

Question 13

Many of today's supervisors are having to learn to manage in a world of constant:
A)autonomy.
B)change.
C)complacency.
D)independence.
E)stagnation.

Accepted Answer

Today's supervisors are facing a rapidly changing business environment, with evolving technology, shifting demographics, and new market trends. They need to be able to adapt to change and lead their teams through transitions in order to remain competitive. Therefore, the best choice is B, change.

Question 14

Internal forces that create a need for change for a supervisor include the following EXCEPT FOR:
A)compensation and benefits.
B)new equipment.
C)government regulations.
D)employee attitudes.
E)long range plans.

Accepted Answer

Government regulations are external forces, not internal forces, that create a need for change.

Question 15

An alteration of an organization's environment,structure,technology,or people is referred to as:
A)expansion.
B)change.
C)reduction.
D)improvement.
E)modification.

Accepted Answer

The term "change" refers to any alteration made within an organization's environment, structure, technology, or people. Options A (expansion), C (reduction), D (improvement), and E (modification) are all possible outcomes or goals of organizational change efforts, but they do not fully capture the concept of change itself.

Question 16

Evaluative statements or judgments made by employees concerning objects,people,or events that reflect how people feel about something are their:
A)social responsibilities.
B)attitudes.
C)expected values.
D)decision trees.
E)implicit values.

Accepted Answer

Attitudes are evaluative statements or judgments made by employees concerning objects, people or events, reflecting how they feel about something. Social responsibilities are the ethical obligations an organization has towards society, expected values are the values that an organization expects its employees to exhibit, decision trees are decision-making models, and implicit values are values that are implied or assumed.

Question 17

The type of view of change that takes into consideration that environments are both uncertain and dynamic is the:
A)mechanistic model.
B)conservative view.
C)traditional view.
D)contemporary view
E)bureaucratic model.

Accepted Answer

The contemporary view of change recognizes that environments are unpredictable, uncertain, and dynamic. This view acknowledges the need for flexibility and adaptability in dealing with change. The mechanistic model, conservative view, traditional view, and bureaucratic model are all more rigid and less accepting of change and uncertainty.

Question 18

Resistance to change can surface in the following forms for a supervisor EXCEPT FOR:
A)overt.
B)immediate.
C)deferred.
D)implicit.
E)covert.

Accepted Answer

The answer of Resistance to change can surface in the...

Question 19

People who act as catalysts and assume the responsibility for overseeing the change process are called:
A)creditors.
B)change agents.
C)stockholders.
D)stakeholders.
E)wholesalers.

Accepted Answer

People who act as catalysts and take responsibility for overseeing the change process are known as change agents. They generally possess specific skills and knowledge that enable them to lead, guide and support the change process. Neither creditors nor stockholders nor wholesalers are responsible for overseeing the change process. While stakeholders have a vested interest in the outcome of the change, they may not necessarily be directly involved in the implementation or oversight of the change process.

Question 20

The process of turning a creative idea into a useful product or service,or method of operation is called:
A)idealistic.
B)analogy.
C)innovation.
D)creativity.
E)dreaming.

Accepted Answer

Innovation is the process of implementing a creative idea into a practical and useful product, service, or method of operation. It involves developing new approaches, solutions, or products that can improve existing processes or create entirely new ones. Innovation often involves taking risks, experimenting with new ideas, and adapting to change, and it is a crucial driver of economic growth and competitiveness. While creativity is an essential component of innovation, it alone is not sufficient to bring a new idea to market, and it needs to be supplemented with the right resources, skills, and strategies.

Quiz 15: Change Management

The following are steps in a traditional change process EXCEPT FOR:

Employees often fear any change in their work environment may reduce their:

One of the most well-documented findings in the study of people at work is that individuals:

Creativity can be viewed as a fourfold process consisting of all of the following EXCEPT FOR:

The process of makingsystematic change in an organization is referred to as:

The reasons that people resist change include all of the following EXCEPT FOR:

The ability to combine ideas in a unique way or to make unusual associations between ideas is called:

Techniques to overcome resistance to change include all of the following EXCEPT FOR:

External forces that create a need for change for a supervisor include the following EXCEPT FOR:

The type of resistance efforts that are more subtle and difficult for a supervisor to recognize are the:

Outside consultants hired by an organization to provide advice and assistance for major system- wide changes may be at a disadvantage because they have an inadequate understanding of the Organization's:

In the traditional change process,unfreezing the equilibrium state can be achieved by the following ways EXCEPT FOR:

Many of today's supervisors are having to learn to manage in a world of constant:

Internal forces that create a need for change for a supervisor include the following EXCEPT FOR:

An alteration of an organization's environment,structure,technology,or people is referred to as:

Evaluative statements or judgments made by employees concerning objects,people,or events that reflect how people feel about something are their:

The type of view of change that takes into consideration that environments are both uncertain and dynamic is the:

Resistance to change can surface in the following forms for a supervisor EXCEPT FOR:

People who act as catalysts and assume the responsibility for overseeing the change process are called:

The process of turning a creative idea into a useful product or service,or method of operation is called: