You should always use the indirect pattern when writing a bad-news letter.
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Q1: Keep your language concise, short, objective, and
Q4: Discussing how the refusal or rejection benefits
Q5: Bad-new messages require careful planning.
Q6: If you don't know your reader,you should
Q6: The first thing you must know before
Q11: If you write a bad-news letter instead
Q17: The indirect plan for a bad-news message
Q18: A buffer should show appreciation and be
Q19: Although it will not change the bad
Q20: Use the direct plan to organize a
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