Selective information processing is a major force for resistance to change. It indicates that ________.
A) individuals hear what they want to hear and they ignore information that challenges the world they've created
B) changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist change
C) groups in the organization that control sizable resources often resist change
D) even if individuals want to change their behavior, group norms may act as a constraint
E) limited changes in subsystems tend to be nullified by the larger system

Question

Quizplus · Accepted Answer

Selective information processing refers to the tendency of individuals to focus on information that confirms their existing beliefs and attitudes, while ignoring or discounting information that challenges those beliefs and attitudes. This is a major force for resistance to change, as individuals may be resistant to new ideas or ways of doing things that contradict their current worldview.

Selective Information Processing Is a Major Force for Resistance to Change