Johanna Godfrey works as a guest relations executive at a five star deluxe hotel in Washington. During the course of her job, she needs to greet and smile at guests irrespective of her state of mind. In addition, when any guest faces problems, she needs to be calm and composed and help resolve issues. This shows that Johanna's job requires ________.

Question

Quizplus · Accepted Answer

Johanna's job requires emotional labor, which refers to the process of managing emotions in response to organizational or occupational demands. This includes expressing positive emotions, suppressing negative emotions, and regulating emotions in response to others' emotional displays.

Johanna Godfrey Works as a Guest Relations Executive at a Five