Carrie recently received the Employee of the Year award at the call center where she works as a customer service representative. She was chosen for the award because she is known to be highly courteous toward even the most difficult of callers and is efficient at handling their queries. A month after receiving the award, Carrie submits her resignation. According to her exit interview, she felt burnt out. Which of the following best explains this situation?

Question

Quizplus · Accepted Answer

Carrie's job as a customer service representative required her to constantly display a positive attitude and be courteous towards difficult callers. This can be mentally exhausting as it involves faking positive emotions, leading to burnout. The fact that she received the Employee of the Year award suggests that her skills and motivation were not lacking, and there is no indication that she was demotivated by a lack of recognition or respect from her peers. She may not have been overwhelmed by the award itself, but may have been overwhelmed by the stress of the job. There is no evidence to suggest that she was unable to empathize with her callers.

Carrie Recently Received the Employee of the Year Award at the Call