Which of the following is an example of surface acting?
A) a colleague making an effort to get along with a difficult team mate
B) an employee expressing her true admiration for her colleague
C) an employee striving to like her job even though it feels uninteresting
D) an employee masking her emotions of distrust toward the management
E) an employee retorting back at an annoying customer

Question

Quizplus · Accepted Answer

Surface acting refers to the process of suppressing one's true emotions and displaying emotions that are considered appropriate for a situation. In this scenario, the employee is masking her emotions of distrust towards the management, which is an example of surface acting.

Which of the Following Is an Example of Surface Acting