Josh Wallace, a sales executive, has recently been promoted to the position of sales manager at Synergy Corporation Bank. He has in the past gained a strong track record of making the highest number of sales in his branch. During his first few months as a manager, he regularly appreciated and acknowledged the team's efforts because he knew that it was the driving force behind high performance. However, the company has recently expressed its dissatisfaction with Josh's team as it has consistently failed to meet the sales targets of the branch. Which of the following, if true, would best explain this situation?
A) Josh had prior experience in leading large sales teams.
B) The bank had an existing list of contacts which was shared with the team.
C) The team was motivated by extrinsic factors instead of intrinsic factors.
D) The team was allotted areas with families from high income groups.
E) There has been a sharp rise in the country's citizens' purchasing power.

Question

Quizplus · Accepted Answer

Despite Josh's efforts to appreciate his team and acknowledge their hard work, if they were motivated only by external factors such as bonuses or rewards, they might not have the necessary internal drive and dedication to consistently meet sales targets. This suggests that the team may need to focus on finding intrinsic motivators, such as a sense of satisfaction from doing their jobs well, to improve their performance. The other choices do not provide a satisfactory explanation for the team's failure to meet sales targets.

Josh Wallace, a Sales Executive, Has Recently Been Promoted to the Position