Which of the following is true about social media in business?
A) It reduces the amount of control that businesses have over the content and the process of communication.
B) It creates barriers in the organizational hierarchy.
C) It discourages customer participation.
D) It makes it challenging for networks to collaborate.

Question

Quizplus · Accepted Answer

Social media allows for more open and decentralized communication, which can reduce the level of control businesses have over the content and the process of communication.

Answer: B, (C) and (D) are incorrect
 B, C, and D are all incorrect because social media can actually create more open communication and collaboration in organizations, encourage greater customer participation, and help networks to work together more effectively.

Which of the Following Is True About Social Media in Business