Which of the following statements about using the direct approach in negative messages is true?
A) The closing of the message should reiterate the bad news.
B) Direct messages take longer to write, and readers need more time to reach the main idea of the message.
C) One should always offer a sincere apology in the closing of the message.
D) The extent of your explanation for the negative news depends on the nature of the news and your relationship with the reader.

Question

Quizplus · Accepted Answer

The direct approach in negative messages involves communicating the bad news in the opening sentence or paragraph. The extent of the explanation that follows depends on the nature of the news and your relationship with the reader. It is important to provide enough information to address the reader's concerns, but not to over-explain or sound insincere. The closing of the message should focus on maintaining a positive relationship and offering any appropriate next steps or options, rather than reiterating the bad news or apologizing excessively.

Which of the Following Statements About Using the Direct Approach