Empowerment is
A) a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organization's success
B) allowing all employees to make any decision they want
C) delegated to management only
D) a process that eliminates the need for management
Correct Answer:
Verified
Q14: TQM focuses on
A)error prevention
B)profit
C)error detection
D)guest's needs
Q15: Recruiters are looking for
A)well -rounded candidates
B)service -oriented
Q16: In the hospitality industry the concept of
Q17: Using the four facets of the hospitality
Q18: The central focus in hospitality is
A)provide a
Q19: Key to being successful in the hospitality
Q21: You are being interviewed for an entry
Q22: Discuss the pros and cons of an
Q23: You are the owner of a new
Q24: Using the concept of "sustainability," describe at
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