Most modern, sophisticated customers no longer expect employees to use phrases such as "thank you" and "excuse me." They only want to transact their business as quickly as possible.

Question

Quizplus · Accepted Answer

This statement is false. While it is true that many customers prioritize efficiency and expediency in their transactions, basic manners and polite language are still expected and appreciated by most customers. Using phrases like "thank you" and "excuse me" can help build positive rapport and show that the employee values the customer's time and experience.

Most Modern, Sophisticated Customers No Longer Expect Employees to Use