Question 1

What have studies of different cultures and conflict styles revealed?

Accepted Answer

Studies have shown that in collectivist cultures, harmony and cooperation are often prioritized over assertiveness and individualism.

Question 2

Bill,a policing supervisor,often flies into a rage and yells at his subordinates.Afterwards,he feels guilty and overcompensates by being extra nice.What is Bill demonstrating?

Accepted Answer

Bill is demonstrating a conflict ritual, which involves a pattern of behavior where a person engages in a negative behavior (yelling and becoming angry with subordinates) and then overcompensates for it with positive behavior (being extra nice). This can be a cycle that repeats, which is why it is referred to as a ritual.

Question 3

Nicole and Paula are arguing about the best way to meet at tight deadline at work.Nicole takes a moment to think about why Paula considers her own approach to be best.Which constructive conflict skill is Nicole using?

Accepted Answer

Nicole is considering Paula's perspective on the matter, which falls under the constructive conflict skill of considering your partner's point of view.

Question 4

According to communication researcher Mary Ann Fitzpatrick,which type of couple had the most effective communication in their relationships?

Accepted Answer

According to Mary Ann Fitzpatrick, "traditionals" are considered to have the most effective communication in their relationships due to their interdependent nature and emphasis on stability and routine.

Question 5

Which characteristic is found more often in women than men in conflict situations?

Accepted Answer

Studies have shown that women are more likely to use assertiveness than aggression or manipulation in conflict situations compared to men.

Question 6

Which style is similar to Fitzpatrick's "traditional" couples?

Accepted Answer

Fitzpatrick's "traditional" couples are characterized by a high level of intimacy and low level of aggression. Among the given options, only the "intimate-nonaggressive" style fits this description.

Question 7

Céline and Trudy work on the same team and frequently have sharp disagreements over how projects should be conducted.Each finds reassurance in getting the other's support,and they enjoy having lunch together several times a week.What conflict pattern do they use?

Accepted Answer

Céline and Trudy have sharp disagreements (aggressive) but also find reassurance in each other's support and enjoy spending time together (intimate), indicating an intimate-aggressive conflict pattern.

Question 8

Which communication skill is best suited for describing your problem and needs in the win-win negotiation process?

Accepted Answer

The assertive message format allows you to clearly and confidently state your problem and needs while still showing respect for the other party's perspective. It is an effective way to communicate in a win-win negotiation process because it encourages a collaborative approach and avoids accusatory or defensive language.

Question 9

Why is win-win negotiation seldom used?

Accepted Answer

The answer of Why is win-win negotiation seldom used?
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Question 10

Steve and Tam have been arguing about who will stay late to fill out the policing report that needs to be completed before they can end their work day.Steve says to Tam "I'll complete the report this time if you stay late to complete the report the next time this happens." What constructive conflict skill is Steve using?

Accepted Answer

Steve is using the constructive conflict skill of negotiating a solution by proposing a compromise where he will complete the report this time if Tam agrees to stay late and complete the report the next time. This shows that he is willing to work together with Tam to find a solution that benefits both of them.

Question 11

Why can win-win negotiation be considered a positive way of handling conflict?

Accepted Answer

Win-win negotiation allows for clear expression of differences and wants, which can help in finding a mutually beneficial solution to the conflict. It promotes open communication and understanding, which can lead to a positive outcome for both parties. It does not guarantee that all demands will be met, force one partner to come to see the other's needs, or allow for spontaneous expression of feelings.

Question 12

In a survey of the views about conflict in college men and women,how were women viewed in comparison to men?

Accepted Answer

According to research, women were viewed as more concerned with maintaining relationships during a conflict than men.

Question 13

What is the value of a "Vesuvius," or an uncontrolled emotional outburst?

Accepted Answer

While uncontrolled emotional outbursts may not be the most effective way to resolve conflicts or communicate with others, they can sometimes provide a release of pent-up emotions and be therapeutic in the moment. However, it is important to find healthier and more constructive ways of addressing conflicts in the long-term.

Question 14

Ming is originally from South Korea.Because of her cultural background,which behaviour is she likely to engage in when confronted with conflict?

Accepted Answer

The answer of Ming is originally from South Korea.Because of...

Question 15

What is the first step in the win-win conflict approach?

Accepted Answer

The first step in the win-win conflict approach is to identify the unmet problem or need. This step sets the foundation for finding a mutually beneficial solution.

Question 16

Miguel has recently relocated to Canada.He is struggling with a new language,new customs,and being away from most of his extended family.Additionally,his children are also struggling and repeatedly tell their father that they want to go home.As a result of this stress he gets into an argument with a colleague at work.What is Miguel struggling with?

Accepted Answer

Miguel is experiencing symptoms of immigrant syndrome which includes feeling homesick, isolated, and experiencing difficulties adapting to a new culture and language. This can lead to stress and conflict in personal and professional relationships.

Question 17

Chang says to his wife,"Sure,I'd love to wash the dishes," with a sarcastic tone of voice.What conflict pattern is he using?

Accepted Answer

Chang's sarcastic tone indicates an aggressive approach, and since it involves his wife, it is a nonintimate-aggressive pattern.

Question 18

What are conflict rituals?

Accepted Answer

Conflict rituals are unacknowledged repeating patterns of dealing with conflict, often occurring subconsciously between individuals or groups, without necessarily leading to resolution or constructive outcomes.

Question 19

Tara is leading a discussion on terms of reference for a committee she is on at work.There is significant disagreement amongst the committee members on what should be in the terms of reference.What is this an example of?

Accepted Answer

The answer of Tara is leading a discussion on terms...

Question 20

According to research,which statement best describes the differences between the behaviour of men and women in conflict situations?

Accepted Answer

Research generally indicates that while there are some differences in how men and women behave in conflict situations, these differences are relatively small and do not strongly support traditional gender stereotypes.

Quiz 10: Managing Interpersonal Conflicts