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Darlene Was Disappointed with Mass-Produced Children's Clothing That Fell Apart

Question 66

Multiple Choice

Darlene was disappointed with mass-produced children's clothing that fell apart after a couple washings, so she and her few employees began making garments that would hold together until they were outgrown. Darlene's competitive edge is


A) customer focus.
B) quality performance.
C) niche markets.
D) integrity and responsibility.

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