Question 1

In a 9-box matrix used to evaluate the performance and potential of followers,a "Future Star" will be rated as a

Accepted Answer

A "Future Star" is someone who is not necessarily currently a high performer but has the potential to become one in the future. Therefore, they should be rated as a moderate performer with high potential, which is only option D.

Question 2

In the context of job satisfaction,which of the following best defines the term "employee engagement"?

Accepted Answer

Employee engagement refers to the emotional attachment and commitment that an employee has towards their organization and their work activities. It is not related to promotability or capacity for advancement, nor is it about being physically present at work without being mentally engaged.

Question 3

In the context of understanding follower potential,which of the following is used to evaluate the performance and potential of followers?

Accepted Answer

The 9-box matrix is a tool used by leaders to evaluate the performance and potential of their followers. It involves plotting each follower's performance and potential on a grid with nine boxes, which helps leaders identify high-potential followers who may be suitable for further development or promotion. Hygiene factors and coalition tactics are not used to evaluate follower potential. While 360-degree feedback can provide useful insights into follower performance, it is not specifically designed to assess follower potential.

Question 4

Which of the following reflects the degree to which people are given information about different reward procedures and are treated with dignity and respect?

Accepted Answer

Interactional justice refers to the degree to which people are treated with dignity and respect in interpersonal interactions, which includes providing information about different reward procedures.

Question 5

In the context of job satisfaction surveys,________ assess the degree to which employees are satisfied with different aspects of work,such as pay,benefits,promotion policies,working hours and conditions,and the like.

Accepted Answer

Facet satisfaction items assess the degree to which employees are satisfied with specific aspects of work, such as pay, benefits, promotion policies, working hours, and conditions. This is in contrast to global satisfaction items, which measure overall job satisfaction. Motivators and hygiene factors are concepts from Herzberg's Two-Factor Theory, which suggests that aspects of work can be categorized into those that contribute to job satisfaction (motivators) and those that prevent job dissatisfaction (hygiene factors).

Question 6

In the context of understanding follower potential,which of the following is the process most organizations use to make leadership potential and readiness decisions about followers?

Accepted Answer

Succession planning is the process most organizations use to identify and develop potential leaders within their workforce. Succession planning involves evaluating current employees for their potential to take on future leadership roles and creating development plans to help them prepare for those positions. This process allows organizations to make informed decisions about which employees have the potential and readiness to take on leadership roles in the future. 360-degree feedback and job satisfaction surveys are useful tools for understanding employee performance and job satisfaction but are not directly related to leadership potential assessment. Talent hoarding involves managers keeping their top performers from being promoted in order to maintain their own power, which does not align with the objective of identifying and developing future leaders.

Question 7

In the context of understanding follower potential,which of the following best defines leadership potential?

Accepted Answer

Leadership potential is defined as a follower's capacity to advance one or more levels within the organization. It focuses on a follower's ability to take on more responsibility and advance their career within the company, which is important for succession planning and identifying future leaders.

Question 8

In the context of the seven theories of job satisfaction,which of the following is the underlying principle of the theory of organizational justice?

Accepted Answer

The theory of organizational justice emphasizes the importance of treating people fairly in order to create job satisfaction. It includes distributive justice (fair distribution of rewards), procedural justice (fairness in decision-making processes), and interactional justice (fairness in interpersonal interactions).

Question 9

In the context of job satisfaction,which of the following occurs when leaders or followers are unclear about what they need to do and how they should do it?

Accepted Answer

Role ambiguity occurs when leaders or followers are unclear about what they need to do and how they should do it. This can lead to dissatisfaction and a lack of clarity in job responsibilities.

Question 10

In the context of organizational justice,perceptions of ________ involve the process by which rewards or punishments are administered.

Accepted Answer

Perceptions of procedural justice refer to fairness in the process by which rewards or punishments are administered. Interactional justice pertains to how people are treated during the process, while work facilitation and interaction facilitation are not directly related to organizational justice.

Question 11

In the context of organizational justice,which of the following is concerned with followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction?

Accepted Answer

Distributive justice is concerned with whether the rewards or punishments are distributed fairly or not. It is the perception of followers that the level of reward or punishment is commensurate with an individual's performance or infraction. Interactional justice focuses on the interpersonal treatment of individuals, while role ambiguity and role conflict relate to the clarity and consistency of roles within the organization.

Question 12

In the context of job satisfaction,which of the following is true of role conflict?

Accepted Answer

Role conflict refers to the situation where job or role demands are incompatibly or contradictory, requiring individuals to engage in multiple, often conflicting, roles with different expectations. This may occur when leaders and followers are given incompatible goals to accomplish. Therefore, option C is the correct choice. Option A is referring to role ambiguity, option B is referring to distributive justice, and option D is referring to organizational commitment - all of which are different concepts related to job satisfaction, but not specific to role conflict.

Question 13

Which of the following is a disadvantage of using 9-box matrices and replacement tables for evaluating follower performance and potential?

Accepted Answer

The 9-box matrix and replacement tables often rely heavily on management judgment, which can introduce bias and subjectivity into the evaluation process.

Question 14

In the context of job satisfaction,the notion of being at work while one's brain is not fully engaged is referred to as

Accepted Answer

Presenteeism refers to the phenomenon of employees being physically present at work but not fully engaged or productive due to factors such as illness, stress, or distractions. This can lead to decreased job satisfaction and overall productivity. On-boarding refers to the process of integrating new employees into an organization, facet satisfaction refers to satisfaction with specific aspects of a job, and dysfunctional turnover refers to the loss of employees who are valuable to an organization.

Question 15

Which of the following assesses the overall degree to which employees are satisfied with their organization and their job?

Accepted Answer

Global satisfaction item assesses overall job and organizational satisfaction. Hygiene factors and motivators are specific factors that influence job satisfaction, while facet satisfaction item measures satisfaction with specific job facets such as pay, work environment or promotion opportunities.

Question 16

According to Herzberg's two-factor theory,which of the following is a hygiene factor?

Accepted Answer

According to Herzberg's two-factor theory, supervision is a hygiene factor or maintenance factor. These factors are considered essential for creating a work environment that is free of dissatisfaction, but they do not necessarily lead to job satisfaction.

Question 17

Which of the following is one of the motivators described in Herzberg's two-factor theory?

Accepted Answer

The work itself is one of the motivators described in Herzberg's two-factor theory. The theory distinguishes between motivators (e.g. challenging work, recognition, achievement) and hygiene factors (e.g. working conditions, co-workers, job security), with motivators being the true drivers of job satisfaction and motivation.

Question 18

What is the main reason for people staying with organizations?

Accepted Answer

Promises of long-term employment are often a key factor in employee retention. When employees feel like they have job security and a future with the organization, they are more likely to stay and invest their time and energy into the company's success. While the other options may also contribute to retention, the promise of long-term employment is typically the most important factor.

Question 19

In the context of understanding follower satisfaction,the tendency for people with longer tenure or in higher positions to have higher global and facet satisfaction ratings than those newer to or lower in the organization is known as the

Accepted Answer

The given description refers to the hierarchy effect, which is the tendency for those in higher positions or with longer tenure to have higher levels of satisfaction. The Pygmalion effect refers to how expectations of leaders can impact the performance of their followers, the contagion effect refers to the spread of emotions or behaviors within a group, and the glass ceiling effect refers to the barriers that women and minorities may face in advancing to higher positions in an organization.

Question 20

According to the 9-box matrices used to evaluate the performance and potential of followers,which of the following is true of "Key Players"?

Accepted Answer

Key Players in the 9-box matrix are typically those with moderate performance and moderate potential, indicating they are reliable but not standout in either category.

Quiz 10: Satisfaction, engagement, and Potential