Question 1

Which of the following would be best for managing stress?

Accepted Answer

Using progressive muscle relaxation techniques has been shown to be an effective way to manage stress. Shallow breathing (option A) can actually increase feelings of anxiety, consuming regular amounts of alcohol (option C) can lead to dependency and other negative health effects, and avoiding discussions about work (option D) can lead to increased stress and isolation.

Question 2

In a systems view of communication,identify the immediate next step after "expression."

Accepted Answer

After expression, the immediate next step is reception, which involves the message being perceived or received by the intended audience.

Question 3

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

Accepted Answer

Leaders who are in the first quadrant of the credibility matrix have a high level of trust and a high level of expertise. This means that they are both trusted and skilled in their field, which makes them effective leaders. The other options are not necessarily true about leaders in the first quadrant.

Question 4

________ use a graphic approach to depict systematically the root causes of a problem,the relationships between different causes,and potentially a prioritization of which causes are most important.

Accepted Answer

Cause-and-effect diagrams, also known as fishbone or Ishikawa diagrams, are a graphical approach to analyzing the root causes of a problem. They systematically depict the relationships between different causes and can potentially prioritize which causes are most important.

Question 5

The ________ component of assertiveness skills concerns knowing where and when not to behave assertively.

Accepted Answer

The component mentioned in the question is "knowing where and when not to behave assertively," which falls under the category of knowledge. The other options do not accurately describe this component.

Question 6

Which of the following is the most important step in conducting a meeting?

Accepted Answer

Determining if the meeting is necessary is the most important step because it ensures that time and resources are not wasted on a meeting that could have been an email or handled more efficiently in another way. Without this step, the other steps may be irrelevant or unproductive.

Question 7

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model?

Accepted Answer

The A-B-C model stands for activating event, beliefs, and consequences. The correct sequence of events according to this model is the triggering event (A), followed by your self-talk or beliefs (B), which then lead to your feelings and behaviors (C). Therefore, option B is the correct sequence of events in stress management according to the A-B-C model. Options A and C are similar but do not include the self-talk component, which is essential in this model. Option D mentions group brainstorming, which is not part of the A-B-C model.

Question 8

________ is an effort to attain objectives by attacking or hurting others.

Accepted Answer

Aggression is the deliberate attempt to cause harm or damage to others in order to attain one's objectives. Acquiescence is following someone else's wishes without resistance, autonomy is the ability to make independent decisions, and assertiveness is standing up for one's beliefs and rights without necessarily trying to harm others.

Question 9

Which of the following statements is most likely true about defensiveness?

Accepted Answer

Defensiveness is a natural response that occurs when someone feels threatened, whether that threat is real or perceived. It can hinder effective communication and problem-solving, as it causes individuals to become more focused on protecting themselves rather than understanding the situation or perspective of others.

Question 10

Which of the following statements is true about force field analysis?

Accepted Answer

Force field analysis is a tool that helps to identify the forces that either support or oppose a change in a given situation. It identifies the key elements or forces that affect the situation and helps to determine the feasibility of the change. The other options are incorrect as they do not accurately describe force field analysis. A fishbone diagram is used for cause and effect analysis, brainstorming is a technique for generating ideas, and Ishikawa diagram is another name for fishbone diagram.

Question 11

Which of the following most likely makes up the evaluative component of listening skills?

Accepted Answer

The evaluative component of listening skills involves assessing and understanding the message, which includes knowing how well one can paraphrase a sender's message to ensure comprehension.

Question 12

Which of the following statements is true about assertive people?

Accepted Answer

Assertive people take responsibility for their words and actions, and are able to express their needs and opinions in a clear and confident manner without becoming aggressive or defensive.

Question 13

A way to maximize the benefits of a meeting is to

Accepted Answer

The answer of A way to maximize the benefits of...

Question 14

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

Accepted Answer

In the second quadrant of the credibility matrix, leaders focus on building relationships with co-workers to enhance trust and collaboration.

Question 15

________ is defined as the process by which we perceive and respond to situations that challenge or threaten us.

Accepted Answer

Stress is defined as the process by which we perceive and respond to situations that challenge or threaten us. It is a physiological and psychological response to events that disrupt our sense of balance or well-being. Stress can be caused by internal or external factors, and it can have short-term or long-term effects on our health and well-being.

Question 16

In the context of choosing an appropriate context and medium,oral communication is ideal when

Accepted Answer

Oral communication is ideal when two-way communication is required. This is because it allows both parties to exchange ideas, clarify doubts, and build a stronger rapport. Face-to-face communication is particularly effective when there's a need for feedback or when the message is complex, sensitive or confidential. Additionally, oral communication is also helpful when the sender needs to gauge the receiver's reaction to the ideas presented.

Question 17

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

Accepted Answer

Nominal group technique (NGT) is a structured approach to generating and ranking ideas. It is similar to brainstorming in that participants freely generate ideas, but then prioritize and rank them through a structured process. This method helps to ensure equal participation from all members and can lead to more focused and productive discussions. Choice A (cause-and-effect diagram), B (force field analysis), and D (the A-B-C model) are all problem-solving tools, but they do not specifically focus on generating ideas or brainstorming.

Question 18

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic,self-effacing way?

Accepted Answer

Acquiescence is the term that best fits this description. It refers to a passive and submissive approach to conflict resolution, where one avoids direct confrontation and instead complies with the other person's demands or expresses their needs in a self-deprecating manner. Mindfulness refers to a state of present awareness and non-judgmental acceptance, agreeableness refers to a trait of being cooperative and friendly, and introversion refers to a preference for solitude and introspection.

Question 19

The degree to which someone tells others something and ensures that they understand what was said is called

Accepted Answer

Communication effectiveness refers to not only the act of conveying a message, but also ensuring that the receivers understand the message as intended.

Question 20

Which of the following would most likely result from too much stress?

Accepted Answer

Too much stress can lead to burnout, exhaustion, and decreased job performance. Low employee turnover (A) may not necessarily be a negative result of stress, as some employees may choose to stay in a stressful job due to other factors such as job security or benefits. Inadequate communication (B) can also be a result of stress, but it is not the most likely outcome. An increased level of passive listening (D) may also occur, but it is not as significant a consequence as reduced job performance.

Quiz 8: Skills for Building Personal Credibility and Influencing Others