To reduce problems associated with the intangibility of the services offered by a restaurant,the restaurant owner would be most likely to do which of the following?
A)provide clean tablecloths and cloth napkins for each new customer
B)lower entree prices between 4 p.m.and 6 p.m.
C)empower employees to handle customer complaints
D)offer regular employee workshops focusing on customer service
E)offer a service guarantee to ensure customers that food quality will be consistent

Question

Quizplus · Accepted Answer

Providing clean tablecloths and cloth napkins for each new customer helps to tangibilize the service by offering a physical representation of the restaurant's quality and attention to detail, addressing the intangibility issue.

To Reduce Problems Associated with the Intangibility of the Services