In social customer relationship management, relationships between organizations and customers are fixed.
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Q47: Which of the following statements is TRUE
Q48: Internal personnel social media sites such as
Q49: Value chains determine unstructured business processes.
Q50: _ is a dynamic social media process
Q51: Social media (SM) is by its very
Q53: Social media fundamentally changes the balance of
Q54: A(n) _ social networking service like Yammer
Q55: In social customer relationship management, since the
Q56: Traditional customer relationship management (CRM) flies in
Q57: Social media's flow cannot be designed or
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