Smith recently purchased a DVD player that caused problems while still in its warranty period. Smith wrote to the manufacturer of the DVD player requesting a replacement. He asked for an adjustment before providing an explanation, assuming that the claim would be granted willingly. The message written by Smith is an example of a(n) _____.

Question

Quizplus · Accepted Answer

Smith's message is a routine claim because he is requesting a replacement for a defective product within the warranty period. He did not need to persuade the manufacturer because it is their responsibility to honor the warranty. The request for an adjustment before providing an explanation is common for routine claims as it helps to establish the value of the item being claimed.

Smith Recently Purchased a DVD Player That Caused Problems While