Alana orders a pink T-shirt from an Internet-based retailer but receives an orange T-shirt. The retailer advertises a free exchange policy for goods. In this scenario, Alana can write a(n) _____ to the retailer to request for a replacement of merchandise.

Question

Quizplus · Accepted Answer

A routine claim is a type of message sent by a customer to a retailer to request a replacement, refund, or repair of defective merchandise. In this scenario, since Alana received an incorrect product, she can send a routine claim to the retailer to request a replacement.

Alana Orders a Pink T-Shirt from an Internet-Based Retailer but Receives