Alana orders a pink T-shirt from an Internet-based retailer but receives an orange T-shirt. The retailer advertises a free exchange policy for goods. In this scenario, Alana can write a(n) _____ to the retailer to request for a replacement of merchandise.
A) routine claim
B) persuasive claim
C) acknowledgment message
D) form message
Correct Answer:
Verified
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Q23: An appreciation message must never be addressed
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