According to Williams in "The Social Organization of Toy Stores

According to Williams in "The Social Organization of Toy Stores," many employers expect workers to be "flexible"; that is, they expect workers to

A) be willing to work whenever they are needed and do whatever work needs to be done.
B) be aware of customers' needs and always accept the idea that "the customer is always right."
C) apprehend shoplifters, even if this means running after them and accosting them, sometimes physically.
D) communicate with many different types of customers, taking on the gestures and speaking styles of customers' subcultures and different social classes.