Question 1

Describe how organizations contribute to employees' job satisfaction and retain key employees by defining the role analysis technique and listing its steps.

Accepted Answer

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Question 2

In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in

Accepted Answer

Physical job withdrawal refers to employees who are dissatisfied with their work and choose to withdraw by being absent or late. This behavior indicates a lack of engagement and commitment to the job.

Question 3

Eva, an employee at Value Hardware, is regularly late for work and takes excessive sick days. In this scenario, which type of job withdrawal is Eva experiencing?

Accepted Answer

Eva's actions of being regularly late and taking excessive sick days are indicative of physical job withdrawal, where an employee tries to remove themselves from the job physically.

Question 4

Explain what job withdrawal is and discuss the four types of conditions that lead up to it.

Accepted Answer

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Question 5

Employee turnover at Wholesome Publishing is low, but many employees in the Children's Book Division seek transfers to other divisions. Which situation is most likely to explain the employees seeking to leave the Children's Book Division?

Accepted Answer

Employees seeking transfers to other divisions is a sign of dissatisfaction with their current work situation. The fact that turnover is low in the company as a whole suggests that the issue is specific to the Children's Book Division rather than the company as a whole. Option B is the most likely explanation, as employees' perception of their manager as unfair would likely contribute to a negative work environment and dissatisfaction with their jobs. Option A is a possible explanation, but is less likely given that turnover is low overall.  Options C, D, and E are less likely explanations as they do not specifically address the reasons why employees in the Children's Book Division are seeking transfers.

Question 6

Venus is concerned about an unacceptable level of job dissatisfaction among a number of work teams in her organization. She has determined that the primary cause of the dissatisfaction is the uncertainty that exists among employees regarding what is expected of them. Based on this limited information, the most appropriate intervention would be

Accepted Answer

The most appropriate intervention based on the given information would be role analysis technique, as it involves clarifying job roles and responsibilities. This would help to reduce the uncertainty among employees and provide them with a clear understanding of what is expected of them, which in turn may help to reduce job dissatisfaction.

Question 7

________ can uncover reasons why employees leave and perhaps set the stage for some of them to return.

Accepted Answer

Exit interviews are designed to uncover the reasons why employees are leaving the organization. By asking questions about their experience working for the company, management can identify areas of improvement and potential issues that may be causing turnover. Additionally, exit interviews may also provide an opportunity to invite employees to return in the future.

Question 8

The two types of people in the organization who most affect an individual's job satisfaction are

Accepted Answer

Supervisors and co-workers are the two types of people in the organization who have the most significant impact on an individual's job satisfaction. While subordinates and upper-level managers may also play a role in job satisfaction, the immediate supervisor and co-workers are the people with whom individuals interact most frequently, making their attitudes and behavior highly influential in shaping job satisfaction.

Question 9

Employees are satisfied with their jobs as long as they perceive that

Accepted Answer

Research has shown that employees are more satisfied with their jobs when their jobs align with their important values, such as work-life balance or social impact. While factors such as salary and job security also contribute to job satisfaction, the most important factor is how closely the job meets the employee's values.

Question 10

Which aspect of satisfaction is among those emphasized by the Job Descriptive Index?

Accepted Answer

The Job Descriptive Index focuses on several aspects of job satisfaction, including promotions, which are directly related to an employee's growth and recognition within the organization.

Question 11

Low job involvement and low organizational commitment are

Accepted Answer

Low job involvement and low organizational commitment are both examples of psychological withdrawal, which is a form of withdrawal behavior that involves a disengagement from work or the organization.

Question 12

Anita is very dissatisfied with her job situation, but she does not perceive any other employment opportunities, so she stays and spends most of the workday dreaming about non-work matters. What is Anita experiencing?

Accepted Answer

Anita is experiencing psychological job withdrawal, which is characterized by a lack of involvement in work-related activities, a decrease in job satisfaction, and a desire to quit the job. She is not physically withdrawing from her job, but is mentally disengaging from it by daydreaming about non-work matters. Role overload refers to having too much work to handle, benchmarking is a process of comparing organizational performance with industry standards, and whistle-blowing is reporting unethical or illegal activities in the workplace.

Question 13

Discuss the principles of justice that are to be followed in a system of disciplining or discharging employees.

Accepted Answer

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Question 14

To improve job satisfaction, organizations can

Accepted Answer

Making jobs more complex can improve job satisfaction by providing employees with more challenging and engaging work, which can lead to a greater sense of accomplishment and motivation.

Question 15

Discuss the primary sets of people in an organization who affect job satisfaction. What are the reasons a person may be satisfied with these people?

Accepted Answer

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Question 16

Describe alternative dispute resolution, including the most common techniques. Explain its increase in use.

Accepted Answer

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Question 17

In the role analysis technique, role occupant refers to

Accepted Answer

In the role analysis technique, the role occupant refers to the employee who fills a role in the organization. This technique is used to identify the specific tasks, responsibilities, and requirements of a certain role in order to find the best fit for a new employee or to improve the performance of an existing one. Therefore, the role occupant is the person who is currently performing the role and can provide valuable insights into the job requirements.

Question 18

A(n) ________ refers to the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving.

Accepted Answer

An exit interview is the meeting of a departing employee with the employee's supervisor and/or a human resource specialist to discuss the employee's reasons for leaving. The purpose of an exit interview is to gather feedback on the organization, management, and job functions to identify areas for improvement and to address any concerns or issues the departing employee may have.

Question 19

The ________ is a process of formally identifying expectations associated with a role.

Accepted Answer

The process of formally identifying expectations associated with a role is known as role analysis technique. Options A and C are not related to the given question. Option D is a process of adding tasks to a role to make it more challenging and rewarding. Option E is a situation in which an individual is expected to fulfill too many responsibilities within a role.

Question 20

________ is a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values.

Accepted Answer

Job satisfaction is a pleasurable emotional state resulting from the perception that one's job fulfills, or permits the fulfillment of, one's important job values. Employee engagement is the level of emotional connection, commitment, and involvement an employee has towards their job and organization. Fair representation refers to the notion that individuals or groups are represented and treated fairly. Job complexity refers to the degree to which a job requires a variety of activities, and social support relates to the existence of helpful co-workers, supervisors, and organizational support systems.

Quiz 11: Separating and Retaining Employees