William, a supervisor, is discussing an employee with Barb, the human resource manager at his company. The employee's performance has been falling, and the employee has been absent on several workdays. William is concerned about this change in behavior. The HR manager suggests that William encourage the employee to contact the employee assistance program (EAP) for a referral to a counselor. In which situation would Barb's advice be most appropriate?
A) The employee no longer has the ability to carry out the tasks required for the job.
B) The employee probably would respond to some praise and encouragement.
C) The employee is unaware of the significance of the performance problem.
D) The employee has the necessary skills but lacks motivation.
E) The employee lacks motivation as well as the necessary knowledge and skills.

Question

Quizplus · Accepted Answer

The employee assistance program (EAP) is designed to help employees deal with personal problems that might affect their work performance. If the employee has the necessary skills but lacks motivation, counseling through an EAP could help address underlying personal issues affecting their motivation.

William, a Supervisor, Is Discussing an Employee with Barb, the Human