The management of D&D Group wants to begin electronically monitoring the computer work of the employees who process claims filed by customers. Eden, the company's human resource executive, expects that employees will resist the monitoring, because they will feel robbed of their human dignity. How could the human resource department best address this concern?
A) by telling employees the company has reason to believe something is wrong with their performance
B) by keeping quiet the real purpose of the monitoring
C) by making the data available on the company's intranet, so employees can compare their daily results with what others accomplished
D) by applying the data to employee development programs that can help employees advance in their careers
E) by sending the data to employee assistance programs to help with their mental health problems

Question

Quizplus · Accepted Answer

The best way to address the concern of employees feeling robbed of their human dignity is by using the data collected through monitoring for employee development programs. This approach emphasizes the fact that monitoring is not to punish or reprimand individuals but rather to identify areas where employees can improve and grow in their careers. It also demonstrates the company's commitment to investing in its employees' professional development.

The Management of D&D Group Wants to Begin Electronically Monitoring