Gino, a team leader at a business process outsourcing firm, tells the human resource department that a significant share of his employees are missing deadlines. The department conducts a needs assessment and tells Gino that the employees' jobs require time management skills, so a training session on time management would be likely to improve performance. In this scenario, the department's recommendations would most likely be based on a(n)

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The department's recommendations are based on a task analysis, which involves identifying the knowledge, skills, and abilities required to perform a particular job. In this case, the analysis found that time management skills are necessary for the employees to perform their job effectively.

Gino, a Team Leader at a Business Process Outsourcing Firm