Compared with other forms of diversity training, which approach do trainees tend to respond to most positively?
A) increasing participants' awareness of cultural and ethnic differences
B) teaching employees skills for constructively handling communication barriers, conflicts, and misunderstandings that normally arise
C) discussing differences in personal and physical characteristics, such as disabilities
D) identifying incidents that discourage people from working up to their full potential
E) discussing promotion opportunities or management decisions that some employees believe were handled unfairly

Question

Quizplus · Accepted Answer

Teaching employees skills for constructively handling communication barriers, conflicts, and misunderstandings that normally arise tends to be the approach trainees respond to most positively. This is because it provides practical solutions for real-world situations and can improve workplace relationships and productivity. Other approaches may focus more on theoretical concepts or sensitive topics that can make trainees uncomfortable.

Compared with Other Forms of Diversity Training, Which Approach Do