Paul is the HR manager at FloGlow Inc., which is preparing for the launch of a new product line. The company needs to know how many new customer service representatives to add to help customers with questions and concerns about the existing and new products. To guide the company, Paul needs information about the number of employees currently providing customer service, the number likely to be in those jobs next year, and the number expected to move to other positions in the organization. The information will be easier to organize and interpret if Paul uses a(n)
A) electronic recruiting process.
B) transitional matrix.
C) propensity analysis.
D) due-process policy.
E) multiple regression analysis.

Question

Quizplus · Accepted Answer

A transitional matrix is a tool that identifies current employee positions and the likelihood of where they will be in the future, making it an appropriate tool for Paul to use to gather the information he needs about the number of employees currently providing customer service, the number likely to be in those jobs next year, and the number expected to move to other positions in the organization. The other options (electronic recruitment process, propensity analysis, due-process policy, and multiple regression analysis) are not relevant to Paul's information-gathering needs.

Paul Is the HR Manager at FloGlow Inc