Charlotte, the manager of an electronics store in Ohio, gives her staff the authority to resolve customer complaints. She lets the staff decide whether to issue refunds or replace merchandise in case of consumer grievances. Which job design technique is Charlotte implementing in her store?
A) job sharing
B) job extension
C) job rotation
D) job enrichment
E) job evaluation

Question

Quizplus · Accepted Answer

Charlotte is implementing job enrichment by empowering her staff to make decisions regarding customer complaints. Job enrichment involves giving employees more control over their work and allowing them to make decisions that were previously reserved for managers.

Charlotte, the Manager of an Electronics Store in Ohio, Gives