Question 1

Developing a new product,hiring a new employee,and fulfilling an order are examples of business processes.

Accepted Answer

All of these activities involve specific steps and procedures that must be followed in order to achieve a desired outcome or goal, making them examples of business processes. Developing a new product requires research, design, testing, and manufacturing, while hiring a new employee involves recruiting, interviewing, background checking, and onboarding. Fulfilling an order requires inventory management, order processing, shipping, and customer service.

Question 2

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?
A)improved flexibility
B)improved decision making
C)competitive advantage
D)survival
E)customer and supplier intimacy

Accepted Answer

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information reflects improving decision-making capabilities.

Question 3

An example of a business using information systems to create new products and services is
A)Wal-Mart's RetailLink system.
B)the Mandarin Oriental hotel's customer-preference tracking system.
C)Verizon's Web-based digital dashboard.
D)Apple Inc.'s iPod.
E)the San Francisco Giants play tracking system.

Accepted Answer

Apple Inc.'s iPod is a prime example of a business using information systems to create a new product. The iPod revolutionized the music industry by combining a digital music player with easy-to-use software and an online music store. This innovative combination of hardware and software created a new product category that was hugely successful and transformed the way people consume music.

Question 4

Which of the following objectives best describes the business strategy behind the technologies implemented by the San Francisco Giants,as discussed in the Chapter case?
A)customer and supplier intimacy
B)survival
C)competitive advantage
D)customer support
E)operational excellence

Accepted Answer

The technologies implemented by the San Francisco Giants, such as mobile applications and analytics tools, are aimed at gaining a competitive advantage in the marketplace. They allow the Giants to better understand their fans, improve the overall fan experience, and make more data-driven decisions. Therefore, the business strategy behind these technologies is centered on creating a competitive edge for the team.

Question 5

An example of a business using information systems to attain operational excellence is
A)Wal-Mart's Retail Link system.
B)the Mandarin Oriental hotel's customer-preference tracking system.
C)Verizon's Web-based digital dashboard.
D)Apple Inc.'s iPod.
E)Citibank's ATMs.

Accepted Answer

Wal-Mart's Retail Link system is a prime example of a business using information systems to attain operational excellence. This system allows Wal-Mart to monitor and manage its inventory levels in real-time, track sales data, and efficiently restock its stores. Through this system, Wal-Mart has been able to increase efficiency, reduce costs, and provide better customer service.

Question 6

An example of a business using information systems for customer and supplier intimacy is
A)Wal-Mart's Retail Link system.
B)the Mandarin Oriental hotel's customer-preference tracking system.
C)Verizon's Web-based digital dashboard.
D)Apple Inc.'s iPod.
E)Citibank's ATMs.

Accepted Answer

The Mandarin Oriental hotel's customer-preference tracking system is an example of a business using information systems for customer and supplier intimacy. This system allows the hotel to track customer preferences and provide personalized service.

Question 7

The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of
A)improved flexibility.
B)improved decision making.
C)improved efficiency.
D)customer and supplier intimacy.
E)operational excellence.

Accepted Answer

The use of computer systems to track guests' preferences enhances customer and supplier intimacy by allowing the hotel to provide personalized services and build stronger relationships with its guests.

Question 8

The use of information systems because of necessity describes the business objective of
A)operational excellence.
B)improved business practices.
C)competitive advantage.
D)improved flexibility.
E)survival.

Accepted Answer

The use of information systems because of necessity indicates that the business is using these systems in order to survive. This objective is focused on addressing operational requirements and ensuring that the business can continue to operate and avoid failure. Therefore, the best choice is E, survival. The other options, such as operational excellence, improved business practices, competitive advantage, and improved flexibility, may also be important objectives for the business, but do not directly address the urgent need for survival through information systems.

Question 9

Investment in IT is 33% of all invested capital.

Accepted Answer

Investment in IT is 33% of all invested capital, which means that it is less than 50%.

Question 10

Which of the following are key corporate assets?
A)intellectual property,core competencies,and financial and human assets
B)production technologies and business processes for sales,marketing,and finance
C)knowledge and the firm's tangible assets,such as goods or services
D)time and knowledge
E)significant business relationships

Accepted Answer

Intellectual property, core competencies, and financial and human assets are all key corporate assets because they drive a company's competitive advantage and overall success. Intellectual property such as patents, trademarks, and copyrights protect a company's unique products or services. Core competencies are the unique skills and capabilities that a company has developed over time and can use to outperform competitors. Financial and human assets such as cash, investments, and talented employees provide the resources and capabilities needed to grow and expand the business.

Question 11

Internet advertising is growing at approximately 15 percent a year.

Accepted Answer

According to recent reports, internet advertising is growing at a rate of approximately 15 percent per year, making it one of the fastest-growing sectors in the advertising industry.

Question 12

Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to
A)invest in technology.
B)assemble accurate data.
C)invest in complementary assets.
D)modernize their information value chain.
E)adopt a new business model.

Accepted Answer

Apple's dominance in online legal music sales is largely due to recording label companies' failure to adopt a new business model that aligns with digital distribution and consumer preferences, which Apple capitalized on with its iTunes platform.

Question 13

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?
A)improved efficiency
B)customer and supplier intimacy
C)survival
D)competitive advantage
E)improved decision making

Accepted Answer

The move to ATMs was essential for banks to remain competitive and meet customer expectations, thus ensuring their survival in the evolving banking industry.

Question 14

Which of the following choices may lead to competitive advantage? 1.new products,services,and business models; 2.charging less for superior products; 3.responding to customers in real time?
A)1 only
B)1 and 2
C)2 and 3
D)1 and 3
E)1,2,and 3

Accepted Answer

The answer of Which of the following choices may lead...

Question 15

A fully digital firm produces only digital goods or services.

Accepted Answer

A fully digital firm may produce both digital and physical goods or services, but its operations, processes, and customer interactions are primarily digital.

Question 16

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?
A)customer intimacy
B)operational excellence
C)survival
D)improved reporting
E)improved decision making

Accepted Answer

Investing to comply with federal legislation is often not optional, but rather necessary for the survival of the business. The other options, such as customer intimacy, improved reporting, and improved decision making, may benefit the business but are not directly related to compliance with federal legislation.

Question 17

The six important business objectives of information technology are new products,services,and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and
A)improved flexibility.
B)improved decision making.
C)improved business practices.
D)improved efficiency.
E)improved business value.

Accepted Answer

Improved decision making is one of the six important business objectives of information technology, as it helps organizations make better decisions through accurate, timely, and relevant information.

Question 18

A business model describes how a company produces,delivers,and sells a product or service to create wealth.

Accepted Answer

This is a true statement. A business model outlines how a company operates to generate revenue and make a profit by producing, delivering, and selling a product or service.

Question 19

All of the following are advantages,for a firm,of cloud computing except
A)ability to support mobile computing.
B)ability to support remote work.
C)ability to improve communication.
D)ability to rely on markets to build value.
E)ability to reduce data storage costs.

Accepted Answer

The answer of All of the following are advantages,for a...

Question 20

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research.Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?
A)customer and supplier intimacy
B)survival
C)operational excellence
D)improved decision making
E)new products and services

Accepted Answer

Investing in training software to enhance workers' skills is essential for the survival of the business, as it addresses the critical issue of workers' unfamiliarity with Internet research, which is hindering the agency's ability to place temps.

Quiz 1: Information Systems in Global Business Today

Developing a new product,hiring a new employee,and fulfilling an order are examples of business processes.

Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective?

An example of a business using information systems to create new products and services is

Which of the following objectives best describes the business strategy behind the technologies implemented by the San Francisco Giants,as discussed in the Chapter case?

An example of a business using information systems to attain operational excellence is

An example of a business using information systems for customer and supplier intimacy is

The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of

The use of information systems because of necessity describes the business objective of

Investment in IT is 33% of all invested capital.

Which of the following are key corporate assets?

Internet advertising is growing at approximately 15 percent a year.

Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?

Which of the following choices may lead to competitive advantage? 1.new products,services,and business models; 2.charging less for superior products; 3.responding to customers in real time?

A fully digital firm produces only digital goods or services.

A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective?

The six important business objectives of information technology are new products,services,and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

A business model describes how a company produces,delivers,and sells a product or service to create wealth.

All of the following are advantages,for a firm,of cloud computing except

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research.Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?