You have been hired by Inspiration Inc.,to help improve their profit margin.Inspiration Inc.is a business communications consultancy that services many clients in different industries throughout the United States.The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications,typically delivered via documentation in different media.The company has approximately 100 consultants,all of whom are located in their central headquarters in Chicago.What system do you recommend to improve the company's business processes and increase their profit margin?
A)extranet,to enable quick collaboration over the Internet,minimize the time spent communicating with the client,and minimize the amount of paperwork needed
B)CRM,to maintain easily accessible customer records to minimize the time spent looking for client data
C)KMS,for minimizing redundant work on similar clients
D)marketing system,for improving sales levels
E)TPS,to help manage all daily activities and transactions

Question

Quizplus · Accepted Answer

Implementing an extranet will allow the company to collaborate more quickly and efficiently with their clients. This will save time and resources, which can directly improve the company's profit margin. Additionally, it will help to minimize paperwork and increase the speed of communication. CRM and KMS systems may also be beneficial, but an extranet addresses the most pressing issue for the company in terms of improving their communication and reducing redundancies. A marketing system and TPS are not directly relevant to the company's communication consulting services.

You Have Been Hired by Inspiration Inc