What is the best way for health care workers to help their facility ensure that its patients have positive experiences when receiving care?
A) Conduct surveys to determine what the average patient wants.
B) Always listen carefully to what patients say and how they say it.
C) Smile and be cheerful when giving care.
D) Develop friendships with patients.

Question

​What is the best way for health care workers to help their facility ensure that its patients have positive experiences when receiving care?
A) ​Conduct surveys to determine what the average patient wants.
B) ​Always listen carefully to what patients say and how they say it.
C) ​Smile and be cheerful when giving care.
D) ​Develop friendships with patients.

Quizplus · Accepted Answer

Listening carefully to patients allows health care workers to understand their needs and concerns, which in turn can lead to more positive experiences. Conducting surveys and being cheerful are helpful but may not directly address each individual patient's unique situation. Developing friendships with patients is not appropriate as it blurs professional boundaries.

​What Is the Best Way for Health Care Workers to Help

What Is the Best Way for Health Care Workers to Help