What is the best way for a health care worker to deal with a patient who has not followed the instructions given about postoperative care and who then complains about the negative consequences?
A) Advise the patient that he or she caused the problem himself or herself.
B) Explain specifically what he or she should have done.
C) Apologize for possibly giving unclear instructions and explain them again.
D) Ask your supervisor to assist the patient.

Question

​What is the best way for a health care worker to deal with a patient who has not followed the instructions given about postoperative care and who then complains about the negative consequences?
A) ​Advise the patient that he or she caused the problem himself or herself.
B) ​Explain specifically what he or she should have done.
C) ​Apologize for possibly giving unclear instructions and explain them again.
D) ​Ask your supervisor to assist the patient.

Quizplus · Accepted Answer

It is important to show empathy and apologize for any confusion or unclear instructions that may have led to negative consequences. The health care worker can then take the opportunity to re-explain the instructions clearly to prevent further issues. Blaming the patient or seeking assistance from a supervisor should not be the first option.

​What Is the Best Way for a Health Care Worker

What Is the Best Way for a Health Care Worker