CRM systems help businesses obtain which business objective?
A)survival
B)operational excellence
C)new products and services
D)improved decision making
E)customer and supplier intimacy

Question

Quizplus · Accepted Answer

CRM systems help businesses build and maintain intimate relationships with their customers and suppliers. They enable businesses to collect and analyze customer data, personalize communication, and respond to customer needs and preferences. This, in turn, can improve customer loyalty, increase sales, and enhance the overall customer experience. Supplier intimacy is also improved by better tracking and managing supplier interactions and collaborations, resulting in more reliable and efficient supply chains.

CRM Systems Help Businesses Obtain Which Business Objective