Danielle will be offering a tool-sharpening service at her garden and landscaping store on the first Tuesday of every month.She believes that this fulfills a customer need and that customers will help spread the word about her location and services.On which BMC component is Danielle focusing?
A)value creation
B)customer relationships
C)market segmentation
D)key activities

Question

Quizplus · Accepted Answer

Danielle is focusing on building and maintaining customer relationships by offering a tool-sharpening service that fulfills their needs. She expects her customers to spread the word about her location and services, indicating that she values the power of positive word-of-mouth referrals from satisfied customers.

Danielle Will Be Offering a Tool-Sharpening Service at Her Garden