After Asiana Airlines' Flight 214 Crashed in San Francisco,why Were

After Asiana Airlines' Flight 214 crashed in San Francisco,why were the Asiana crisis communication efforts viewed as insufficient by most Americans?

A) Instead of coming being on site,senior management remained in Korea.
B) Senior management did not issue a public and formal apology.
C) The CEO used social media to address concerns of passengers.
D) Victims were not compensated for their injuries.