A manager discovered that the ongoing customer complaints he had been receiving were all concerning a few members of the drive-thru counter crew. What levels of training analysis would be most helpful to the manager?
A) organizational and task analyses
B) organizational and person analyses
C) task and person analyses
D) organizational and job analyses

Question

Quizplus · Accepted Answer

Task analysis would help the manager identify the specific tasks and procedures the drive-thru counter crew is responsible for, and identify any areas where additional training may be needed. Person analysis would help the manager identify any individual performance or skills gaps that could be addressed through training. Organizational analysis and job analysis may also be useful, but would not directly address the specific issue of the customer complaints related to the drive-thru counter crew.

A Manager Discovered That the Ongoing Customer Complaints He Had