Effective customer communication training involves a large behavioural component. What training method would be most effective?
A) on-the-job training
B) role playing
C) training by means of a CD-ROM
D) vestibule training

Question

Quizplus · Accepted Answer

Role playing allows individuals to practice and receive feedback in a safe and controlled environment. This method allows for the development of specific communication and behavioural skills that can be transferred to real-life customer interactions. On-the-job training may not provide the same level of feedback and structure, while CD-ROM training and vestibule training may not allow for the same level of practice and interaction.

Effective Customer Communication Training Involves a Large Behavioural Component